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Parties responsible for customer experience (CX) within organizations worldwide 2021

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Sources

Release date

March 2020

Region

Worldwide

Survey time period

May and June, 2021

Number of respondents

1,359 respondents

Method of interview

Questionnaire

Supplementary notes

To retrieve the data, select question 7.
This question was phrased by the source as follows: "Who holds overall accountability for CX within your organization?"

Citation formats

Responsible parties for CX within organizations worldwide 2021

Published by Jenny Yang, Mar 31, 2020
In 2021, **** percent of organizations worldwide revealed that CX-dedicated board level executives are responsible for all customer experience (CX). During the survey, **** percent of organizations stated that one of the most important outcome of CX is increased customer engagement.
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