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CX capability evaluation of organizations by customers worldwide in 2019, by country

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Sources

Release date

March 2020

Region

Worldwide

Survey time period

July 15 to November 15, 2019

Number of respondents

1,019 respondents

Method of interview

Questionnaire

Supplementary notes

To retrieve the data, select the 1.7 question, apply Country as a filter and press View each country as a separate chart.
Rating is done on a scale from zero (poor) to ten (excellent).

Citation formats

Organizations' CX capability evaluation by customers worldwide by country 2019

Published by Jenny Yang, Mar 31, 2020
In 2019, **** percent of customers in the United States rated the organizations' customer experience (CX) capability out of ten (****). As of 2018, **** percent of organizations stated that ease of resolution is the most important CX service factor enhancing customer satisfaction.
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Loyalty programs in the U.S.Brands on social mediaBrand valueMarketing personalization worldwideData usage in marketing and advertising
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

  • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 99 users
Talk to sales for pricing
Contact us
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  • Market ÌÇÐÄÆƽâ°æ

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

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