Degree of collaboration between individual business functions within organizations worldwide to define customer journeys and design customer experience (CX) in 2021, by country
Characteristic
Strong collaboration
Partial collaboration
Somewhat no collaboration
No collaboration
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This question was phrased by the source as follows: "To what extent do you agree or disagree with each of the following statements for your organization? ... Individual business functions collaborate to define customer journeys and design CX. "
Citation formats
Collaboration of business functions with other to design CX worldwide by country 2021
In 2020, 54 percent of organizations in China revealed that they design customer experience (CX) through the strong collaboration between business functions. During the survey, ** percent of organizations stated that board level executives are responsible for all CX.
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NTT. (September 22, 2021). Degree of collaboration between individual business functions within organizations worldwide to define customer journeys and design customer experience (CX) in 2021, by country [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 28, 2026, from /statistics/1081163/collaboration-business-functions-design-customer-experience-worldwide-country/
NTT. "Degree of collaboration between individual business functions within organizations worldwide to define customer journeys and design customer experience (CX) in 2021, by country." Chart. September 22, 2021. ÌÇÐÄÆƽâ°æ. Accessed July 28, 2026. /statistics/1081163/collaboration-business-functions-design-customer-experience-worldwide-country/
NTT. (2021). Degree of collaboration between individual business functions within organizations worldwide to define customer journeys and design customer experience (CX) in 2021, by country. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 28, 2026. /statistics/1081163/collaboration-business-functions-design-customer-experience-worldwide-country/
NTT. "Degree of Collaboration between Individual Business Functions within Organizations Worldwide to Define Customer Journeys and Design Customer Experience (Cx) in 2021, by Country." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 22 Sep 2021, /statistics/1081163/collaboration-business-functions-design-customer-experience-worldwide-country/
NTT, Degree of collaboration between individual business functions within organizations worldwide to define customer journeys and design customer experience (CX) in 2021, by country ÌÇÐÄÆƽâ°æ, /statistics/1081163/collaboration-business-functions-design-customer-experience-worldwide-country/ (last visited July 28, 2026)
Degree of collaboration between individual business functions within organizations worldwide to define customer journeys and design customer experience (CX) in 2021, by country [Graph], NTT, September 22, 2021. [Online]. Available: /statistics/1081163/collaboration-business-functions-design-customer-experience-worldwide-country/
