| Characteristic | Increased customer engagement / value | Increased customer loyalty | Improved employee experience | Increased new customer acquisition | Improved brand positioning | Improved commercial performance | Improved ease of resolution | Reduction in costs | CX strategy has not improved | Unsure - we're unable to evidence benefits derived from CX | None of the above |
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Source
Sources
Release date
September 2021
More information
Region
Worldwide
Survey time period
May and June, 2021
Number of respondents
1,359 professionals
Method of interview
Questionnaire
Supplementary notes
To retrieve the data select question 4, apply Region as a filter and press View each region as a separate chart.
This question was phrased by the source as follows "in the last 12 months. which, if any, of the following can your organization evidence as outcomes from your evolving CX strategy?"
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