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Share of organizations that regularly review customer experience (CX) process and its impact on customer journey in the United States as of 2021

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Source

Release date

September 2021

Region

United States

Survey time period

May and June, 2021

Number of respondents

203 professionals

Method of interview

Questionnaire

Supplementary notes

This question was phrased by the source as follows: "To what extent do you agree or disagree with each of the following statements? ...We regularly review CX process and their impact on evolving customer journeys."

Citation formats

Frequency of customer experience (CX) processes review in the United States 2021

Published by Jenny Yang, Sep 22, 2021
As of 2021, most organizations in the United States declared to review regularly their customer experience (CX) process and its impact on evolving customer journey. On the other hand, only *** percent of the respondents declared to rarely review their CX.
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