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What do you consider to be the top three cybersecurity considerations affecting customer experience (CX) capabilities and service?

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Source

Release date

March 2020

Region

United States

Survey time period

mid-July to mid-November, 2019

Method of interview

Questionnaire

Supplementary notes

The source add the following information: "The findings of the 2020 Report are comprised of responses from 1,019 participants drawn from 79 countries and balance across the Americas, Asia Pacific, Australia and New Zealand, Middle East and Africa, and Europe. The sample spans 14 industry sectors."
The source does not specify the number of respondents for each country.

Citation formats

Cybersecurity issues affecting CX capability and service in the U.S. 2019

Published by Jenny Yang, Jan 18, 2021
In a survey on customer experience (CX) among businesses conducted in the United States in 2019, participants were asked what the main cybersecurity issues affecting CX capabilities and service are. The main issue, indicated by **** percent of respondents, is authentication and access control, followed by network intrusion prevention (**** percent).
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