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Degree of personalization of customer experience CX within organizations in the United States 2021

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Source

Release date

September 2021

Region

United States

Survey time period

May and June, 2021

Method of interview

Questionnaire

Supplementary notes

This question was phrased by the source as follows: "To what extent are you able to personalize your customer experiences (CX)?"

Citation formats

Organizations´ degree of personalization of customer experience CX in the U.S. 2021

Published by Jenny Yang, Sep 22, 2021
According to the results of a survey on customer experience (CX) among businesses conducted in the United States in 2021, participants were asked to what extent their organization is able to personalize CX. The majority of the respondents declared that personalized CX within their company is partly available, while almost ** percent claimed their CX was not personalized at all.
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