| FCR rate | 1% to 10% | 11% to 20% | 21% to 30% | 31% to 40% | 41% to 50% | 51% to 60% | 61% to 70% | 71% to 80% | 81% to 90% | 91% to 100% |
|---|---|---|---|---|---|---|---|---|---|---|
| - | - | - | - | - | - | - | - | - | - | - |
| - | - | - | - | - | - | - | - | - | - | - |
| - | - | - | - | - | - | - | - | - | - | - |
| - | - | - | - | - | - | - | - | - | - | - |
| - | - | - | - | - | - | - | - | - | - | - |
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Source
Source
Release date
September 2021
More information
Region
United States
Survey time period
May and June, 2021
Method of interview
Questionnaire
Supplementary notes
This question was phrased by the source as follows: "What are your average First Contact Resolution (FCR) rates?"
Citation formats
