Type of survey and age of respondents not indicated.
High performers- rate their company's customer satisfaction as excellent
Underperformers- rate their company's customer satisfaction as average or below
Moderate Performers- all other customer service professionals
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Service decision makers worldwide whose organization is trying to use AI 2018
This statistic demonstrates the share of service decision makers worldwide who say their organization is actively looking for ways to use AI in 2018. During the survey, ** percent of high performing customer service agents said that their organization is trying to look for ways to use AI.
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Salesforce Research. (March 19, 2019). Share of service decision makers worldwide who say their organization is actively looking for ways to use AI in 2018, by type [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 26, 2026, from /statistics/1025203/service-decision-makers-worldwide-whose-organization-is-actively-trying-to-use-ai/
Salesforce Research. "Share of service decision makers worldwide who say their organization is actively looking for ways to use AI in 2018, by type." Chart. March 19, 2019. ÌÇÐÄÆƽâ°æ. Accessed July 26, 2026. /statistics/1025203/service-decision-makers-worldwide-whose-organization-is-actively-trying-to-use-ai/
Salesforce Research. (2019). Share of service decision makers worldwide who say their organization is actively looking for ways to use AI in 2018, by type. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 26, 2026. /statistics/1025203/service-decision-makers-worldwide-whose-organization-is-actively-trying-to-use-ai/
Salesforce Research. "Share of Service Decision Makers Worldwide Who Say Their Organization Is Actively Looking for Ways to Use Ai in 2018, by Type." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 19 Mar 2019, /statistics/1025203/service-decision-makers-worldwide-whose-organization-is-actively-trying-to-use-ai/
Salesforce Research, Share of service decision makers worldwide who say their organization is actively looking for ways to use AI in 2018, by type ÌÇÐÄÆƽâ°æ, /statistics/1025203/service-decision-makers-worldwide-whose-organization-is-actively-trying-to-use-ai/ (last visited July 26, 2026)
Share of service decision makers worldwide who say their organization is actively looking for ways to use AI in 2018, by type [Graph], Salesforce Research, March 19, 2019. [Online]. Available: /statistics/1025203/service-decision-makers-worldwide-whose-organization-is-actively-trying-to-use-ai/
