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Share of customer service agents worldwide who say their interactions with customers are relationship-oriented in 2018 , by type

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Source

Release date

March 2019

Region

Worldwide

Survey time period

November 27 to December 15, 2018

Number of respondents

3,525 respondents

Special properties

customer service agents and decision makers.

Supplementary notes

Type of survey and age of respondents not indicated.
High performers- rate their company's customer satisfaction as excellent
Underperformers- rate their company's customer satisfaction as average or below
Moderate Performers- all other customer service professionals

Citation formats

Customer service agents worldwide who have relationship-orientated interactions 2018

Published by Jenny Yang, Jul 9, 2019
This statistic demonstrates the share of customer service agents worldwide who say their interactions with customers are relationship-oriented in 2018, by type. During the survey, ** percent of high performing customer service agents believed their interactions with customers in 2018 are relationship-oriented.
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Manufacturing e-commerceAlibaba GroupB2B e-commerce in the United StatesB2B advertising & marketing in the United States B2B e-commerce in Europe
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