In 2023, the top strategic priorities at global business service (GBS) organizations were costs and efficiency, with almost ** percent of those surveyed stating this as their answer. ** percent of respondents said that a service excellence focus was a top strategic priority for their organization in the same year.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
SSON. (February 14, 2023). Top strategic priorities for Global Business Service organizations worldwide in 2023 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 22, 2026, from /statistics/1417547/gbs-organizations-top-priorities/
SSON. "Top strategic priorities for Global Business Service organizations worldwide in 2023." Chart. February 14, 2023. ÌÇÐÄÆƽâ°æ. Accessed July 22, 2026. /statistics/1417547/gbs-organizations-top-priorities/
SSON. (2023). Top strategic priorities for Global Business Service organizations worldwide in 2023. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 22, 2026. /statistics/1417547/gbs-organizations-top-priorities/
SSON. "Top Strategic Priorities for Global Business Service Organizations Worldwide in 2023." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 14 Feb 2023, /statistics/1417547/gbs-organizations-top-priorities/
SSON, Top strategic priorities for Global Business Service organizations worldwide in 2023 ÌÇÐÄÆƽâ°æ, /statistics/1417547/gbs-organizations-top-priorities/ (last visited July 22, 2026)
Top strategic priorities for Global Business Service organizations worldwide in 2023 [Graph], SSON, February 14, 2023. [Online]. Available: /statistics/1417547/gbs-organizations-top-priorities/
