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Should companies implement bots into their service channels?

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Release date

May 2023

Region

Poland, Central and Eastern Europe

Survey time period

April 2023

Citation formats

Conditions in which Polish companies should use bot into their service channels 2023

Published by Jenny Yang, Aug 9, 2023
In April 2023, the majority of Poles agreed that companies should implement bots into their service channels under the condition that it is always possible to easily redirect to humans. Slightly more than ** percent said that companies should not implement bots for customer service.
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