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Source
Sources
Release date
June 2025
More information
Region
Worldwide
Survey time period
Q1 2025
Number of respondents
235 customer service leaders
Method of interview
Computer-assisted web interviews (CAWI)
Supplementary notes
Share of company sizes represented:
Less than 100 employees: 21 percent
100 to 499 employees: 19 percent
500 to 5000 employees: 24 percent
More than 5000 employees: 26 percent
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