Type of survey and age of respondents not indicated.
High performers- rate their company's customer satisfaction as excellent
Underperformers- rate their company's customer satisfaction as average or below
Moderate Performers- all other customer service professionals
Citation formats
Customer service agents worldwide who received job training to do their best 2018
This statistic demonstrates the share of customer service agents worldwide who received the training they needed to do their job as best as they can in 2018, by type. During the survey, ** percent of high performing customer service agents indicated they received the training they needed to do their best work.
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Salesforce Research. (March 19, 2019). Share of customer service agents worldwide who received the training they needed to do their job as best as they can in 2018, by type [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 29, 2026, from /statistics/1025100/customer-service-agents-worldwide-who-got-the-training-to-do-their-best-work/
Salesforce Research. "Share of customer service agents worldwide who received the training they needed to do their job as best as they can in 2018, by type ." Chart. March 19, 2019. ÌÇÐÄÆƽâ°æ. Accessed July 29, 2026. /statistics/1025100/customer-service-agents-worldwide-who-got-the-training-to-do-their-best-work/
Salesforce Research. (2019). Share of customer service agents worldwide who received the training they needed to do their job as best as they can in 2018, by type . ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 29, 2026. /statistics/1025100/customer-service-agents-worldwide-who-got-the-training-to-do-their-best-work/
Salesforce Research. "Share of Customer Service Agents Worldwide Who Received The Training They Needed to Do Their Job as Best as They Can in 2018, by Type ." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 19 Mar 2019, /statistics/1025100/customer-service-agents-worldwide-who-got-the-training-to-do-their-best-work/
Salesforce Research, Share of customer service agents worldwide who received the training they needed to do their job as best as they can in 2018, by type ÌÇÐÄÆƽâ°æ, /statistics/1025100/customer-service-agents-worldwide-who-got-the-training-to-do-their-best-work/ (last visited July 29, 2026)
Share of customer service agents worldwide who received the training they needed to do their job as best as they can in 2018, by type [Graph], Salesforce Research, March 19, 2019. [Online]. Available: /statistics/1025100/customer-service-agents-worldwide-who-got-the-training-to-do-their-best-work/
