This statistic shows the share of customers in the United States who still want to be able to connect with a live agent when interacting with a chatbot in 2017, by generation. During the survey, ** percent of the respondents, who belong to the Generation X, stated that they still want to be able to connect with a live agent when interacting with a chatbot.
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Aspect. (January 23, 2018). Share of customers who still want to be able to connect with a live agent when interacting with a chatbot in 2017, by generation [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 30, 2026, from /statistics/815657/chatbot-users-who-still-want-to-be-able-to-connect-to-a-live-agent-by-generation-us/
Aspect. "Share of customers who still want to be able to connect with a live agent when interacting with a chatbot in 2017, by generation." Chart. January 23, 2018. ÌÇÐÄÆƽâ°æ. Accessed July 30, 2026. /statistics/815657/chatbot-users-who-still-want-to-be-able-to-connect-to-a-live-agent-by-generation-us/
Aspect. (2018). Share of customers who still want to be able to connect with a live agent when interacting with a chatbot in 2017, by generation. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 30, 2026. /statistics/815657/chatbot-users-who-still-want-to-be-able-to-connect-to-a-live-agent-by-generation-us/
Aspect. "Share of Customers Who Still Want to Be Able to Connect with a Live Agent When Interacting with a Chatbot in 2017, by Generation." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 23 Jan 2018, /statistics/815657/chatbot-users-who-still-want-to-be-able-to-connect-to-a-live-agent-by-generation-us/
Aspect, Share of customers who still want to be able to connect with a live agent when interacting with a chatbot in 2017, by generation ÌÇÐÄÆƽâ°æ, /statistics/815657/chatbot-users-who-still-want-to-be-able-to-connect-to-a-live-agent-by-generation-us/ (last visited July 30, 2026)
Share of customers who still want to be able to connect with a live agent when interacting with a chatbot in 2017, by generation [Graph], Aspect, January 23, 2018. [Online]. Available: /statistics/815657/chatbot-users-who-still-want-to-be-able-to-connect-to-a-live-agent-by-generation-us/
