* Original survey question: "Would you consider interacting with your main bank using any of the following methods? - Instant Messaging"
** Respondents, who want to interact with banks that way, but currently do not.
Citation formats
Acceptance rate of using instant messaging for interacting with a bank in the UK 2017
This statistic illustrates the results of a 2017 survey on the share of respondents who were willing to use instant messaging for interaction with their bank in the United Kingdom (UK), broken down by generation. Of Millennial and Generation Z respondents, ** percent reported they would use instant messaging to access and receive financial services.
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Accenture. (May 9, 2018). Share of respondents who would use instant messaging for interaction with their bank* in the United Kingdom (UK) in 2017, by generation [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 25, 2026, from /statistics/893917/financial-services-digital-interaction-acceptance-via-instant-messaging-age-uk/
Accenture. "Share of respondents who would use instant messaging for interaction with their bank* in the United Kingdom (UK) in 2017, by generation." Chart. May 9, 2018. ÌÇÐÄÆƽâ°æ. Accessed July 25, 2026. /statistics/893917/financial-services-digital-interaction-acceptance-via-instant-messaging-age-uk/
Accenture. (2018). Share of respondents who would use instant messaging for interaction with their bank* in the United Kingdom (UK) in 2017, by generation. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 25, 2026. /statistics/893917/financial-services-digital-interaction-acceptance-via-instant-messaging-age-uk/
Accenture. "Share of Respondents Who Would Use Instant Messaging for Interaction with Their Bank* in The United Kingdom (Uk) in 2017, by Generation." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 9 May 2018, /statistics/893917/financial-services-digital-interaction-acceptance-via-instant-messaging-age-uk/
Accenture, Share of respondents who would use instant messaging for interaction with their bank* in the United Kingdom (UK) in 2017, by generation ÌÇÐÄÆƽâ°æ, /statistics/893917/financial-services-digital-interaction-acceptance-via-instant-messaging-age-uk/ (last visited July 25, 2026)
Share of respondents who would use instant messaging for interaction with their bank* in the United Kingdom (UK) in 2017, by generation [Graph], Accenture, May 9, 2018. [Online]. Available: /statistics/893917/financial-services-digital-interaction-acceptance-via-instant-messaging-age-uk/
