among consumers in Australia, Brazil, Canada, China, Denmark, France, Germany, Hong Kong, India, Ireland, Italy, Japan, Mexico, the Netherlands, New Zealand, the Philippines, Singapore, South Korea, Spain, Sweden, the United Arab Emirates, the United Kingdom, and the United States
Method of interview
Online survey
Supplementary notes
The source does not specify the age of the respondents or the exact number of respondents per surveyed territory.
Citation formats
Share of consumers changing spending after a bad experience worldwide Q3 2024
During a global survey in the third quarter of 2024, ** percent of responding consumers reported decreasing spending after a bad experience with a brand, while ** percent of the interviewees stopped spending.
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Qualtrics. (October 13, 2024). Percentage of consumers decreasing or stopping spending after a bad experience with a brand worldwide as of 3rd quarter 2024 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 26, 2026, from /statistics/1546211/percentage-consumers-changing-spending-after-bad-experience-worldwide/
Qualtrics. "Percentage of consumers decreasing or stopping spending after a bad experience with a brand worldwide as of 3rd quarter 2024." Chart. October 13, 2024. ÌÇÐÄÆƽâ°æ. Accessed July 26, 2026. /statistics/1546211/percentage-consumers-changing-spending-after-bad-experience-worldwide/
Qualtrics. (2024). Percentage of consumers decreasing or stopping spending after a bad experience with a brand worldwide as of 3rd quarter 2024. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 26, 2026. /statistics/1546211/percentage-consumers-changing-spending-after-bad-experience-worldwide/
Qualtrics. "Percentage of Consumers Decreasing or Stopping Spending after a Bad Experience with a Brand Worldwide as of 3rd Quarter 2024." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 13 Oct 2024, /statistics/1546211/percentage-consumers-changing-spending-after-bad-experience-worldwide/
Qualtrics, Percentage of consumers decreasing or stopping spending after a bad experience with a brand worldwide as of 3rd quarter 2024 ÌÇÐÄÆƽâ°æ, /statistics/1546211/percentage-consumers-changing-spending-after-bad-experience-worldwide/ (last visited July 26, 2026)
Percentage of consumers decreasing or stopping spending after a bad experience with a brand worldwide as of 3rd quarter 2024 [Graph], Qualtrics, October 13, 2024. [Online]. Available: /statistics/1546211/percentage-consumers-changing-spending-after-bad-experience-worldwide/
