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Degree to which chief executive officers (CEOs) actively championed customer experience (CX) at their organizations according to CX practitioners worldwide as of 1st quarter 2024

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Source

Release date

May 2024

Region

Worldwide

Survey time period

Q1 2024

Number of respondents

234 respondents

Special properties

among professionals at organizations with 1,000 employees or more

Supplementary notes

The source does not specify the survey type.

This question was phrased by the source as follows: "To what degree does your CEO (or the executive in charge of your organization) act as an active champion for customer experience?"

Citation formats

Degree to which CEOs championed CX at their organizations worldwide Q1 2024

Published by ÌÇÐÄÆƽâ°æ Research Department, Nov 18, 2024

During a 2024 survey among customer experience (CX) practitioners worldwide, almost (or ** percent) said the chief executive officers (CEOs) at their organizations actively championed CX strongly or very strongly. Around ** percent described the CEO's enthusiasm as weak, while **** percent said CEOs did not champion CX at all. According to the same study, almost **** in ** CX practitioners worked at companies without a senior executive in charge of CX across products and channels.

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