Percentage of organizations with a senior executive in charge of customer experience (CX) across products and channels according to CX practitioners worldwide as of 1st quarter 2024, by time length
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among professionals at organizations with 1,000 employees or more
Supplementary notes
The source does not specify the survey type.
This question was phrased by the source as follows: "How long, if at all, has your organization had a senior executive in charge of customer experience across products and channels?"
Citation formats
Share of organizations with CX senior executives worldwide Q1 2024, by time length
During a 2024 survey among customer experience (CX) practitioners worldwide, approximately ** percent said their employers had no senior executive in charge of customer experience (CX) across products and channels. Around ** percent stated the companies had that job position filled for over 36 months at the time of the survey. According to the same study, product and customer rank among organizations' leading experience improvement priorities for CX professionals.
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Qualtrics. (May 5, 2024). Percentage of organizations with a senior executive in charge of customer experience (CX) across products and channels according to CX practitioners worldwide as of 1st quarter 2024, by time length [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 23, 2026, from /statistics/1536282/senior-executive-charge-costumer-experience-worldwide/
Qualtrics. "Percentage of organizations with a senior executive in charge of customer experience (CX) across products and channels according to CX practitioners worldwide as of 1st quarter 2024, by time length." Chart. May 5, 2024. ÌÇÐÄÆƽâ°æ. Accessed July 23, 2026. /statistics/1536282/senior-executive-charge-costumer-experience-worldwide/
Qualtrics. (2024). Percentage of organizations with a senior executive in charge of customer experience (CX) across products and channels according to CX practitioners worldwide as of 1st quarter 2024, by time length. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 23, 2026. /statistics/1536282/senior-executive-charge-costumer-experience-worldwide/
Qualtrics. "Percentage of Organizations with a Senior Executive in Charge of Customer Experience (Cx) across Products and Channels According to Cx Practitioners Worldwide as of 1st Quarter 2024, by Time Length." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 5 May 2024, /statistics/1536282/senior-executive-charge-costumer-experience-worldwide/
Qualtrics, Percentage of organizations with a senior executive in charge of customer experience (CX) across products and channels according to CX practitioners worldwide as of 1st quarter 2024, by time length ÌÇÐÄÆƽâ°æ, /statistics/1536282/senior-executive-charge-costumer-experience-worldwide/ (last visited July 23, 2026)
Percentage of organizations with a senior executive in charge of customer experience (CX) across products and channels according to CX practitioners worldwide as of 1st quarter 2024, by time length [Graph], Qualtrics, May 5, 2024. [Online]. Available: /statistics/1536282/senior-executive-charge-costumer-experience-worldwide/
