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Assessment of organizations' customer experience (CX) efforts according to CX practitioners worldwide as of 1st quarter 2024

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Source

Release date

May 2024

Region

Worldwide

Survey time period

Q1 2024

Number of respondents

234 respondents

Special properties

among professionals at organizations with 1,000 employees or more

Supplementary notes

The source does not specify the survey type.

This question was phrased by the source as follows: "Which of the following best describes the customer experience efforts within your company?"

Citation formats

CX practitioners' assessment of organizations' CX efforts worldwide Q1 2024

Published by ÌÇÐÄÆƽâ°æ Research Department, Nov 28, 2025

During a 2024 survey among customer experience (CX) practitioners worldwide, around ** percent said there were significant CX efforts underway across their companies, albeit with minimal coordination. Approximately ** percent described such coordination as significant, while ** percent said their employers' CX efforts were driven by a centralized CX group. According to the same study, almost **** in ** CX practitioners worked at companies without a senior executive in charge of CX across products and channels.

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