| Characteristic | Satisfaction score out of 1,000 points |
|---|---|
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
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Source
Source
Release date
October 2022
More information
Region
Japan
Survey time period
August 2022
Number of respondents
5,100 respondents
Age group
20-74 years
Special properties
respondents who have encountered troubles during mail-order purchases in the past year and made use of customer support services
Method of interview
Online survey
Supplementary notes
Mail-order purchases included e-commerce websites, teleshopping, and catalog shopping.
Scores are based on the respondents' evaluation on a 1,000-point scale in four different categories regarding their satisfaction with each customer support method. Each category had a different impact on the overall satisfaction score and included "ease of use" (28%), "adequacy of information provided and responses to requests" (25%), "politeness of explanation and responses" (24%), and "time needed to solve problems and respond" (22%).
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