ÌÇÐÄÆƽâ°æ

Most used form of customer support among consumers purchasing via mail-order services in Japan as of August 2022

© ÌÇÐÄÆƽâ°æ 2026
Download
Show detailed source information?
Register for free
Already a member?
Log in
Source

Release date

October 2022

Region

Japan

Survey time period

August 2022

Number of respondents

5,100 respondents

Age group

20-74 years

Special properties

respondents who have encountered trouble during mail-order purchases in the past year and made use of customer support services

Method of interview

Online survey

Supplementary notes

Mail-order purchases including e-commerce sites, teleshopping, and catalog shopping.

Citation formats

Most used customer support method among mail-order shopper in Japan 2022

Published by
F. Watty,
May 9, 2023
Call centers were the most common form of customer support contacted by consumers making purchases via mail-order in Japan. As revealed in a survey conducted in * among shoppers who encountered trouble during mail-order purchases, contact via call centers accounted for ** percent of customer support service uses. Among self-service tools, FAQ pages were the leading method to find solutions in mail-order retail.
Log in or register to access precise data.
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

  • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 99 users
Talk to sales for pricing
Contact us
  • Free + Premium Statistics
  • Reports
  • Market ÌÇÐÄÆƽâ°æ

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts

Other statistics that may interest you

The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics

Other statistics that may interest you Statistics on

About the industry

10

About the region

10

Selected statistics

10

Other regions

10

Related statistics

10

Further Content: You might find this interesting as well

Topics

E-commerce in NorwayNorwayE-commerce in the NordicsE-commerce in FinlandE-commerce in Denmark
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

  • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 99 users
Talk to sales for pricing
Contact us
  • Free + Premium Statistics
  • Reports
  • Market ÌÇÐÄÆƽâ°æ

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.