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Most used form of customer support among consumers buying via catalog shopping in Japan as of August 2022

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Source

Release date

October 2022

Region

Japan

Survey time period

August 2022

Number of respondents

1,550 respondents

Age group

20-74 years

Special properties

respondents who have encountered troubles during catalog shopping in the past year and made use of customer support services

Method of interview

Online survey

Citation formats

Most used customer support method in catalog shopping in Japan 2022

Published by
F. Watty,
May 9, 2023
Call centers were the most common method to contact customer support when encountering trouble during catalog shopping in Japan, as revealed in a survey conducted in August 2022. Respondents contacted customer support via telephone in ** percent of cases, whereas FAQ pages were the most commonly accessed online solution in catalog shopping.
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