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Most common actions before calling customer service in Japan as of August 2023

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Sources

Release date

November 2023

Region

Japan

Survey time period

August 28 to 29, 2023

Number of respondents

1,053 respondents

Age group

20 years and older

Method of interview

Online survey

Supplementary notes

Original question: "What actions do you take before calling a call center? Please choose the most applicable answer."
Figures do not add up to 100 percent due to rounding by the source.

Citation formats

Most common actions before calling customer service Japan 2023

Published by Jenny Yang, Nov 14, 2023
According to a survey conducted in August 2023 in Japan, around ** percent of the respondents stated that they searched for solutions on the internet to try resolving the problems themselves first before calling customer service. **** percent of the respondents stated they would search for a company contact form before calling customer service.
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