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Employees' engagement in delivering customer experience (CX) in organizations worldwide 2021

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Sources

Release date

September 2021

Region

Worldwide

Survey time period

May and June, 2021

Number of respondents

1,359 respondents

Method of interview

Questionnaire

Supplementary notes

To retrieve the data, select question 11.
This question was phrased by the source as follows: "To what extent do you agree or disagree with each of the following statements for your organization? ... Employees are highly engaged in delivering CX".

Citation formats

Employees' engagement in delivering CX worldwide 2021

Published by Jenny Yang, Sep 22, 2021
In 2021, almost ** percent of professionals worldwide revealed that employee in their organization are highly engaged in delivering customer experience (CX). During the survey, **** percent of customers rated organizations' CX capability seven out of ten (7/10).
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