| Characteristic | Customer experience | Business agility | Digital transformation results | Brand strenght | Customer journey management | Customer advocacy or loyalty | Employee experience | Commercial results | Cost control | Market share | Other |
|---|---|---|---|---|---|---|---|---|---|---|---|
| - | - | - | - | - | - | - | - | - | - | - | - |
| - | - | - | - | - | - | - | - | - | - | - | - |
| - | - | - | - | - | - | - | - | - | - | - | - |
| - | - | - | - | - | - | - | - | - | - | - | - |
| - | - | - | - | - | - | - | - | - | - | - | - |
Download
Source
Sources
Release date
September 2021
More information
Region
Worldwide
Survey time period
May and June, 2021
Number of respondents
1,359 professionals
Method of interview
Questionnaire
Supplementary notes
To retrieve the data, select the 1.b question, apply Region as a filter and press View each region as a separate chart.
This question was phrased by the source as follows: "What are your organizations' top three indicators of strategic performances?"
Citation formats
