| Characteristic | Customer experience | Ease of doing business | Customer advocacy or loyalty | Commercial performance | Voice of the customer feedback/scores | Digital transformation results | Employee engagement | Corporate social responsibility | Cybersecurity threat management performance | Other |
|---|---|---|---|---|---|---|---|---|---|---|
| - | - | - | - | - | - | - | - | - | - | - |
| - | - | - | - | - | - | - | - | - | - | - |
| - | - | - | - | - | - | - | - | - | - | - |
| - | - | - | - | - | - | - | - | - | - | - |
| - | - | - | - | - | - | - | - | - | - | - |
| - | - | - | - | - | - | - | - | - | - | - |
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More information
Region
Worldwide
Survey time period
April 15 to July 15, 2018
Number of respondents
1,106 respondents
Method of interview
Questionnaire
Supplementary notes
The source does not specify the age of respondents or the release date. The date of access was taken as the date of publication. Three answers per organization were possible.
To retrieve the data, click on CX transformation and select the 1.13 question, apply Service type as a filter and press View each service type as a separate chart.
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