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Download
Sources
Release date
September 2021
Region
Worldwide
Survey time period
May and June, 2021
Number of respondents
1,359 professionals
Method of interview
Questionnaire
Supplementary notes
Three answers per organization were possible.
To retrieve the data, select the 1.b question, apply Sector as a filter and press View each sector as a separate chart.
This question was phrased by the source as follows: "What are your organizations' top three indicators of strategic performances?"
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