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How would you rate your overall experience with the following customer service communication channels?

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Sources

Release date

January 2018

Region

United States

Survey time period

2016 and 2017

Number of respondents

1,000 respondents

Age group

18-65 years

Method of interview

Online survey

Supplementary notes

This question was phrased by the source as follows: "How would you overall rate your overall experience with…".

Citation formats

U.S. customers who found their customer service experience good by channel 2016-2017

Published by Jenny Yang, Mar 12, 2018
This statistic shows the share of customers in the United States who found their customer service experience good in 2016 and 2017, by communication channel. During the survey in 2017, ** percent of the respondents stated that they had a good experience with text-based intelligent assistants.
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Customer service in the U.S.Call center services industry in the U.S.Telecommunications services
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

  • The statistic on this page is a Premium Statistic and is included in this account.

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For teams of up to 99 users
Talk to sales for pricing
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