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Generative artificial intelligence (GenAI) use at contact centers worldwide in 2024

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Source

Release date

July 2024

Region

Worldwide, Australia, Canada, Japan, United Kingdom, United States

Survey time period

March 2024

Number of respondents

600 contact center strategy leaders

Supplementary notes

Contact center leaders surveyed were at midsize and large business-to-consumer and business-to-business companies.

Citation formats

GenAI use at contact centers worldwide 2024

Published by ÌÇÐÄÆƽâ°æ Research Department, Aug 30, 2024

When it came to generative artificial intelligence (GenAI) use at contact centers in 2024, **** said they planned to use GenAI by 2025. Only *** percent of respondents stated they had no plans to use GenAI either currently or in the future. Of those surveyed, ** percent said they are currently using GenAI.

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Overview

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AI use

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AI impact

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Outlook

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Topics

AI use at contact centersCall center services industry in the U.S.Artificial intelligence (AI) worldwideGenerative artificial intelligence (AI)Generative artificial intelligence (AI) in business
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* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

  • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 99 users
Talk to sales for pricing
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1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

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