The most popular current uses for artificial intelligence (AI) at contact centers in 2024 worldwide were ***. ** percent of respondents chose these options as their answer. Emotion recognition/detection, perhaps one of the more controversial elements of AI use owing to its personal and intrusive nature, had a share of ** percent of respondents who claimed this was currently in use at their contact center.
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Frost & Sullivan. (June 19, 2025). Uses of artificial intelligence (AI) at contact centers worldwide in 2024 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 18, 2026, from /statistics/1495827/contact-centers-current-ai-uses/
Frost & Sullivan. "Uses of artificial intelligence (AI) at contact centers worldwide in 2024." Chart. June 19, 2025. ÌÇÐÄÆƽâ°æ. Accessed July 18, 2026. /statistics/1495827/contact-centers-current-ai-uses/
Frost & Sullivan. (2025). Uses of artificial intelligence (AI) at contact centers worldwide in 2024. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 18, 2026. /statistics/1495827/contact-centers-current-ai-uses/
Frost & Sullivan. "Uses of Artificial Intelligence (Ai) at Contact Centers Worldwide in 2024." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 19 Jun 2025, /statistics/1495827/contact-centers-current-ai-uses/
Frost & Sullivan, Uses of artificial intelligence (AI) at contact centers worldwide in 2024 ÌÇÐÄÆƽâ°æ, /statistics/1495827/contact-centers-current-ai-uses/ (last visited July 18, 2026)
Uses of artificial intelligence (AI) at contact centers worldwide in 2024 [Graph], Frost & Sullivan, June 19, 2025. [Online]. Available: /statistics/1495827/contact-centers-current-ai-uses/
