Respondents included companies of all sizes and most major industries.Â
This featured job titles such as chief client services officer, director of social media response, head of client care, director of customer expereience, chief customer officer, technical director of customer experience, ad vice president of customer support.
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Potential AI generated improvements at contact centers 2024
In 2024, the potential artificial intelligence (AI) generated improvement in contact centers that has been predicted to have the biggest future impact was more predictive and relevant service/communication. Almost ** percent of respondents gave this as their answer. Roughly ** percent of those surveyed stated that AI would not improve better marketing/sales copy and engagement.
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