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Quarterly number of consumer complaints against Citibank reported to the Consumer Financial Protection Bureau (CFPB) in the United States from 1st quarter 2012 to 1st quarter 2026

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Source

Release date

May 2026

Region

United States

Survey time period

Q1 2012 to Q1 2026

Citation formats

Consumer complaints against Citibank reported to CFPB 2012-2026

Published by K. Scholle, May 27, 2026

Between 2012 and 2026, complaints from Citibank customers increased more than fold. In the first quarter of 2012, the bank received around consumer complaints, which grew to approximately by the first quarter of 2026. A sudden spike in complaints occurred in 2020, likely driven by the COVID-19 pandemic, as financial hardships and service disruptions led to a surge in consumer issues related to loan payments, credit card debt, and customer service delays.

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