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Most common artificial intelligence (AI) use cases in fintech worldwide in 2026

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Sources

Release date

April 2026

Region

Worldwide

Survey time period

October 2025 to January 2026

Number of respondents

203 respondents

Special properties

figures represent total active adoption (piloting and full deployment combined)

Supplementary notes

Citation formats

Leading AI use cases in fintech worldwide 2026

Published by ÌÇÐÄÆƽâ°æ Research Department, May 8, 2026

As of early 2026, AI-powered customer support was the most widely adopted use case among fintechs, with ** percent reporting active adoption, followed closely by data visualization (** percent) and investment research (** percent). Payment monitoring (** percent) and cybersecurity (** percent) also saw majority adoption. New product creation and mobile money both surpassed ** percent, while more specialised use cases such as trading and portfolio intelligence (** percent), professional advisory services (** percent), and prudential and liquidity management (** percent) remained the least adopted among the cases tracked.

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Access limited to Free Statistics. Premium Statistics are not included.
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