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The number of complaints, which were reviewed and resolved by the Financial Ombudsman Service in the United Kingdom (UK), generally increased from 2003/2004 to 2020/2021, albeit with significant fluctuations. In 2020/2021, approximately 248,000 complaints were settled by the professional mediating service, which showed a decrease compared to the previous year. Conversely, in the same year the number of new cases increased slightly from the previous year.