Financial year ending 31st of March.
* Including packaged bank accounts.
** In 2019/20, less than one.
Figures were approximated, they might not sum up to 100.
Citation formats
Customer complaints about banking and credit services in the UK 2019-2020
This statistic illustrates the distribution of complaints regarding banking and credit services offered by financial businesses, filed with the Financial Ombudsman in the United Kingdom (UK) in the 2019/2020 financial year. It can be seen that the largest share of complaints were with regards to consumer-credit products and services, with a share of 44.7 percent of all complaints in banking and credit services.
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Financial Ombudsman Service. (May 11, 2020). Share of complaints regarding banking and credit services and products in the United Kingdom (UK) from April 2019 to March 2020, by issue of complaint [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 23, 2026, from /statistics/418949/banking-and-credit-complaints-by-type-in-uk/
Financial Ombudsman Service. "Share of complaints regarding banking and credit services and products in the United Kingdom (UK) from April 2019 to March 2020, by issue of complaint." Chart. May 11, 2020. ÌÇÐÄÆƽâ°æ. Accessed July 23, 2026. /statistics/418949/banking-and-credit-complaints-by-type-in-uk/
Financial Ombudsman Service. (2020). Share of complaints regarding banking and credit services and products in the United Kingdom (UK) from April 2019 to March 2020, by issue of complaint. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 23, 2026. /statistics/418949/banking-and-credit-complaints-by-type-in-uk/
Financial Ombudsman Service. "Share of Complaints regarding Banking and Credit Services and Products in The United Kingdom (Uk) from April 2019 to March 2020, by Issue of Complaint." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 11 May 2020, /statistics/418949/banking-and-credit-complaints-by-type-in-uk/
Financial Ombudsman Service, Share of complaints regarding banking and credit services and products in the United Kingdom (UK) from April 2019 to March 2020, by issue of complaint ÌÇÐÄÆƽâ°æ, /statistics/418949/banking-and-credit-complaints-by-type-in-uk/ (last visited July 23, 2026)
Share of complaints regarding banking and credit services and products in the United Kingdom (UK) from April 2019 to March 2020, by issue of complaint [Graph], Financial Ombudsman Service, May 11, 2020. [Online]. Available: /statistics/418949/banking-and-credit-complaints-by-type-in-uk/
