Share of consumers who filed financial complaints (excluding PPI) in the United Kingdom (UK) during the financial year April 2018 to March 2019, by product*
Characteristic
Share of complaints
consumer credit products and services**
33%
current accounts***
20%
credit cards
7%
motor insurance
6%
mortgages
5%
pensions
4%
buildings insurance
3%
unsecured loans
3%
travel insurance
2%
whole-of-life policies and savings endowments
1%
savings accounts
1%
term assurance
1%
mortgage endowments
1%
contents insurance
1%
other products
13%
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This statistic illustrates the share of consumer financial complaints against financial businesses in the United Kingdom (UK) in the financial year from April 2018 to March 2019, broken down by product. It can be seen that the highest share of complaints (excluding PPI) were against consumer credit products and services (33 percent) as well as current accounts (20 percent).
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Financial Ombudsman Service. (May 13, 2019). Share of consumers who filed financial complaints (excluding PPI) in the United Kingdom (UK) during the financial year April 2018 to March 2019, by product* [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 03, 2026, from /statistics/419288/financial-businesses-complained-about-to-ombudsman-in-uk/
Financial Ombudsman Service. "Share of consumers who filed financial complaints (excluding PPI) in the United Kingdom (UK) during the financial year April 2018 to March 2019, by product*." Chart. May 13, 2019. ÌÇÐÄÆƽâ°æ. Accessed August 03, 2026. /statistics/419288/financial-businesses-complained-about-to-ombudsman-in-uk/
Financial Ombudsman Service. (2019). Share of consumers who filed financial complaints (excluding PPI) in the United Kingdom (UK) during the financial year April 2018 to March 2019, by product*. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 03, 2026. /statistics/419288/financial-businesses-complained-about-to-ombudsman-in-uk/
Financial Ombudsman Service. "Share of Consumers Who Filed Financial Complaints (excluding Ppi) in The United Kingdom (Uk) during The Financial Year April 2018 to March 2019, by Product*." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 13 May 2019, /statistics/419288/financial-businesses-complained-about-to-ombudsman-in-uk/
Financial Ombudsman Service, Share of consumers who filed financial complaints (excluding PPI) in the United Kingdom (UK) during the financial year April 2018 to March 2019, by product* ÌÇÐÄÆƽâ°æ, /statistics/419288/financial-businesses-complained-about-to-ombudsman-in-uk/ (last visited August 03, 2026)
Share of consumers who filed financial complaints (excluding PPI) in the United Kingdom (UK) during the financial year April 2018 to March 2019, by product* [Graph], Financial Ombudsman Service, May 13, 2019. [Online]. Available: /statistics/419288/financial-businesses-complained-about-to-ombudsman-in-uk/
