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Quarterly number of consumer complaints against Truist Bank reported to the Consumer Financial Protection Bureau (CFPB) in the United States from 1st quarter 2012 to 2nd quarter 2025

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Source

Release date

September 2025

Region

United States

Survey time period

Q1 2012 to Q2 2025

Citation formats

Consumer complaints against Truist Bank reported to CFPB 2012-2025

Published by K. Scholle, Sep 17, 2025

Between 2012 and 2025, complaints from Truist Bank customers increased more than **. In the first quarter of 2012, the bank received around consumer complaints, which grew to approximately * by the second quarter of 2025. This sharp increase is likely due to Truist's formation from the merger of BB&T and SunTrust in 2019, which expanded its customer base significantly. The merger may have also introduced service disruptions and integration challenges, contributing to the rise in consumer complaints as the bank worked to unify its systems and services.

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