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Leading elements of a positive return experience in Italy in 2022

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Sources

Release date

November 2022

Region

Italy

Survey time period

June to September 2022

Number of respondents

2,000 respondents

Citation formats

Main features of a good return experience in Italy 2022

Published by
F. Watty,
May 25, 2023
According to a survey from 2022, seven out of ten Italian online shoppers believed that free return shipping was the most relevant element of a positive return experience. Additionally, more than half of the surveyed shoppers valued immediate refunds. Other leading features were no extra fees (** percent), return labels (** percent), return in-store options (** percent), and longer return windows (** percent).
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