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Most important return criteria for online shoppers in selected European countries in 2022

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Sources

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Release date

January 2023

Region

Europe

Survey time period

May 30 to July 26, 2022

Age group

18 years and older

Special properties

regular e-shoppers who considered the following return criteria important*

Method of interview

Online survey

Supplementary notes

* The 2022 survey involved 23,974 participants across 22 European countries.
- France: 1,498
- Germany: 1,487
- Italy: 1,525
- Spain: 1,501
- UK: 1,500

Citation formats

Main return criteria for online purchases in Europe 2022, by country

Published by ÌÇÐÄÆƽâ°æ Research Department, Aug 30, 2023

A 2022 survey revealed that almost all regular online shoppers in Europe considered the ability to make returns by dropping off at either a parcel shop or a retailer's store important. In addition, **** out of ten European e-commerce shoppers appreciated the power to return online purchases with home pickup. Moreover, nearly **** of French and UK respondents said they attached importance to free returns.

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