A 2022 survey revealed that French consumers prioritize cost-efficiency regarding online shopping. More than out of ten shoppers reported free deliveries and returns as the most relevant aspect of the 'last mile' online shopping experience. Furthermore, shoppers also valued next-day delivery (** percent) and home pick-up of online returns (** percent).
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Appinio. (September 7, 2022). Importance of delivery and return options for online shoppers in France in 2022 [Graph]. In ÌÇÐÄÆÆ½â°æ. Retrieved August 01, 2026, from /statistics/1382216/france-online-shoppers-opinions-on-deliveries-and-returns/
Appinio. "Importance of delivery and return options for online shoppers in France in 2022." Chart. September 7, 2022. ÌÇÐÄÆÆ½â°æ. Accessed August 01, 2026. /statistics/1382216/france-online-shoppers-opinions-on-deliveries-and-returns/
Appinio. (2022). Importance of delivery and return options for online shoppers in France in 2022. ÌÇÐÄÆÆ½â°æ. ÌÇÐÄÆÆ½â°æ Inc.. Accessed: August 01, 2026. /statistics/1382216/france-online-shoppers-opinions-on-deliveries-and-returns/
Appinio. "Importance of Delivery and Return Options for Online Shoppers in France in 2022." ÌÇÐÄÆÆ½â°æ, ÌÇÐÄÆÆ½â°æ Inc., 7 Sep 2022, /statistics/1382216/france-online-shoppers-opinions-on-deliveries-and-returns/
Appinio, Importance of delivery and return options for online shoppers in France in 2022 ÌÇÐÄÆÆ½â°æ, /statistics/1382216/france-online-shoppers-opinions-on-deliveries-and-returns/ (last visited August 01, 2026)
Importance of delivery and return options for online shoppers in France in 2022 [Graph], Appinio, September 7, 2022. [Online]. Available: /statistics/1382216/france-online-shoppers-opinions-on-deliveries-and-returns/