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Importance of delivery and return options for online shoppers in Germany in 2022

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Sources

Release date

September 2022

Region

Germany

Survey time period

May 31 to June 7, 2022

Number of respondents

1,984 respondents

Age group

18-65 years

Special properties

consumers who shop online at least once every six months

Method of interview

Questionnaire

Citation formats

Online shoppers' favorite delivery and return options in Germany 2022

Published by
F. Watty,
May 25, 2023
In a survey conducted in 2022, German consumers stated that free deliveries and returns are the most important features of the 'last mile' online shopping experience. Shoppers also highly appreciated the option of paperless returns, with ** percent choosing it. In addition, respondents also favored quick delivery times (** percent) and home-pick returns of online orders (** percent).
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