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Online shoppers' opinions and habits regarding returns in the United Kingdom (UK) in 2023

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Sources

Release date

October 2023

Region

United Kingdom

Survey time period

2023

Number of respondents

2,000 online shoppers

Special properties

online shoppers who have made purchases within the past six months

Citation formats

Shoppers' attitudes to online returns in the UK 2023

Published by ÌÇÐÄÆƽâ°æ Research Department, May 29, 2024

According to a 2023 survey, around ** percent of online shoppers in the United Kingdom (UK) always check the return policy of retailers before making a purchase. Moreover, approximately ** percent of consumers held the belief that free returns are the optimal return policy, and three-fifths of shoppers stated that they only buy from e-commerce stores that offer this service.

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Topics

Online deliveries and returns in the United Kingdom (UK)E-commerce in the United Kingdom (UK)E-commerce returns in the United StatesE-commerce returns in EuropeMobile commerce in the United Kingdom
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