*Respondents made at least one online purchase within the three months before the survey.
Only Italian respondents were filtered out for this statistic. The survey was conducted across the 29 following countries:
Argentina, Australia, Austria, Belgium, Brazil, Canada, China, the Czech Republic, Denmark, France, Germany, India, Italy, Malaysia, Morocco, the Netherlands, Nigeria, Poland, Portugal, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, the United Arab Emirates, the United Kingdom, and the United States.
Citation formats
Favorite return methods for online purchases in Italy 2026
A survey conducted in 2026 revealed that the preferred method for returning online purchases in Italy was home collection, with **Ìýpercent of survey respondents reporting as much. Parcel shop was the second-most popular option, with **Ìýpercent.
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DHL Group. (May 20, 2026). Return method preferences among online shoppers in Italy in 2026 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 15, 2026, from /statistics/1613596/preferred-online-purchase-return-methods-in-italy/
DHL Group. "Return method preferences among online shoppers in Italy in 2026." Chart. May 20, 2026. ÌÇÐÄÆƽâ°æ. Accessed July 15, 2026. /statistics/1613596/preferred-online-purchase-return-methods-in-italy/
DHL Group. (2026). Return method preferences among online shoppers in Italy in 2026. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 15, 2026. /statistics/1613596/preferred-online-purchase-return-methods-in-italy/
DHL Group. "Return Method Preferences among Online Shoppers in Italy in 2026." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 20 May 2026, /statistics/1613596/preferred-online-purchase-return-methods-in-italy/
DHL Group, Return method preferences among online shoppers in Italy in 2026 ÌÇÐÄÆƽâ°æ, /statistics/1613596/preferred-online-purchase-return-methods-in-italy/ (last visited July 15, 2026)
Return method preferences among online shoppers in Italy in 2026 [Graph], DHL Group, May 20, 2026. [Online]. Available: /statistics/1613596/preferred-online-purchase-return-methods-in-italy/
