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Impact of artificial intelligence (AI) on workspace monitoring at contact centers in the United States in 2023

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Source

Release date

November 2023

Region

United States

Survey time period

December 2022 to January 2023

Number of respondents

3,366 contact center workers

Citation formats

Impact of AI on workspace monitoring at contact centers U.S. 2023

Published by ÌÇÐÄÆƽâ°æ Research Department, Sep 19, 2024

In 2023, the *** of contact center workers in the United States agreed artificial intelligence (AI) made work more stressful when it came to workplace monitoring. About ** percent of respondents, however, stated that AI made employees work faster.

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Statistics on " Call centers in the U.S. "

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Other statistics that may interest you Call centers in the U.S.

Industry overview

4

Leading companies

5

Employment

7

AI impact

5

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Topics

AI use at contact centersCall center services industry in the U.S.Artificial intelligence (AI) worldwideGenerative artificial intelligence (AI)Generative artificial intelligence (AI) in business
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