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Frequency of artificial intelligence (AI) workspace monitoring uses at contact centers in the United States in 2023

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Source

Release date

November 2023

Region

United States

Survey time period

December 2022 to January 2023

Number of respondents

3,366 contact center workers

Supplementary notes

The source does not provide any information regarding missing percentage points to 100 percent.

Citation formats

Frequency of AI workspace monitoring uses at contact centers U.S. 2023

Published by ÌÇÐÄÆƽâ°æ Research Department, Sep 19, 2024

In 2023, ** percent of contact center workers in the United States reported that artificial intelligence (AI) was used constantly for voice recording when it came to workplace monitoring. The least used AI workspace monitoring feature was camera recording, with almost ** percent of respondents who stated this was never used in their workplace.

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Topics

AI use at contact centersCall center services industry in the U.S.Artificial intelligence (AI) worldwideGenerative artificial intelligence (AI)Generative artificial intelligence (AI) in business
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