In 2024, customer frustrations with virtual agent channels at contact centers worldwide fell mainly on the *** and ****. A joint second in the list when it came to customer frustrations with virtual agents were slow resolution and technical difficulty, with ** percent of respondents who gave this as their answer during the survey.
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Frost & Sullivan. (June 19, 2025). Top customer frustrations with virtual agent channels at contact centers worldwide 2024 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 17, 2026, from /statistics/1495896/frustrations-with-virtual-agent-channels/
Frost & Sullivan. "Top customer frustrations with virtual agent channels at contact centers worldwide 2024." Chart. June 19, 2025. ÌÇÐÄÆƽâ°æ. Accessed July 17, 2026. /statistics/1495896/frustrations-with-virtual-agent-channels/
Frost & Sullivan. (2025). Top customer frustrations with virtual agent channels at contact centers worldwide 2024. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 17, 2026. /statistics/1495896/frustrations-with-virtual-agent-channels/
Frost & Sullivan. "Top Customer Frustrations with Virtual Agent Channels at Contact Centers Worldwide 2024." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 19 Jun 2025, /statistics/1495896/frustrations-with-virtual-agent-channels/
Frost & Sullivan, Top customer frustrations with virtual agent channels at contact centers worldwide 2024 ÌÇÐÄÆƽâ°æ, /statistics/1495896/frustrations-with-virtual-agent-channels/ (last visited July 17, 2026)
Top customer frustrations with virtual agent channels at contact centers worldwide 2024 [Graph], Frost & Sullivan, June 19, 2025. [Online]. Available: /statistics/1495896/frustrations-with-virtual-agent-channels/
