ÌÇÐÄÆƽâ°æ

Uses of analytics applications in the next two years at contact centers worldwide in 2024

© ÌÇÐÄÆƽâ°æ 2026
Download
Show detailed source information?
Register for free
Already a member?
Log in
Source

Release date

June 2025

Region

Worldwide

Survey time period

2024

Supplementary notes

Methodology not provided by the source.

Citation formats

Uses of analytics applications in next two years at contact centers worldwide 2024

Published by Jenny Yang, Jun 22, 2025

The future of analytics applications at contact centers worldwide was split between four outcomes in a 2024 survey. ** percent of respondents claimed that, in the next two years, their contact center would be using either **. Just behind these applications was customer journey analytics with ** percent of respondents who claimed this would be used in the next two years at their contact center.

Log in or register to access precise data.
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

  • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 99 users
Talk to sales for pricing
Contact us
  • Free + Premium Statistics
  • Reports
  • Market ÌÇÐÄÆƽâ°æ

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts

Statistics on " AI use at contact centers worldwide "

The most important statistics
The most important statistics
The most important statistics
The most important statistics

Other statistics that may interest you AI use at contact centers worldwide

Overview

6

AI use

6

AI impact

6

Outlook

6

Further Content: You might find this interesting as well

Topics

AI use at contact centersCall center services industry in the U.S.Artificial intelligence (AI) worldwideGenerative artificial intelligence (AI)Generative artificial intelligence (AI) in business
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

  • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 99 users
Talk to sales for pricing
Contact us
  • Free + Premium Statistics
  • Reports
  • Market ÌÇÐÄÆƽâ°æ

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.