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Consequences of negative delivery experiences of online purchases for retailers and delivery companies in 2025

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Sources

Release date

May 2025

Region

North America, Europe

Survey time period

January to March 2025

Number of respondents

8,000 consumers*

Special properties

Consumers in Europe and North America

Supplementary notes

*Number of respondents in 2025.

The top three results are reported by the source.

Survey respondents were asked about their behavior during the first three months of 2025.

Citation formats

Impact of negative delivery experiences on retailers and delivery companies 2025

Published by ÌÇÐÄÆƽâ°æ Research Department, Jul 9, 2025

Lost trust in the delivery company was the most common consequence of poor delivery experience in Europe and North America from 2022 to 2025, according to the source. In 2025, over ** percent of survey respondents reported losing trust in the retailer after a bad delivery experience, while ** stopped ordering products from the online shop where the problem occured.

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Statistics on " E-commerce delivery preferences worldwide "

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Other statistics that may interest you E-commerce delivery preferences worldwide

Overview

5

Delivery cost & speed

5

Delivery experience

5

Order returns

5

Sustainability

7

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Topics

E-commerce delivery preferences worldwideCourier, express and parcel (CEP) market in the United StatesSustainabilitySustainability in the tech industryRestaurant delivery in the U.S.
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

  • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 99 users
Talk to sales for pricing
Contact us
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  • Market ÌÇÐÄÆƽâ°æ

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

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