One of the main implications for businesses of a poor delivery experience is a loss of trust in the delivery company by online shoppers. In a survey conducted between 2023 and 2024, nearly **** of respondents reported losing confidence in the delivery service. Additionally, nearly *** in ten said they would not order from the retailer again, the same proportion who reported losing confidence in the retailer.
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Descartes. (April 30, 2024). Business implications of poor online shopping delivery experience in 2024 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 15, 2026, from /statistics/1471298/poor-delivery-experience-business-implications/
Descartes. "Business implications of poor online shopping delivery experience in 2024." Chart. April 30, 2024. ÌÇÐÄÆƽâ°æ. Accessed July 15, 2026. /statistics/1471298/poor-delivery-experience-business-implications/
Descartes. (2024). Business implications of poor online shopping delivery experience in 2024. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 15, 2026. /statistics/1471298/poor-delivery-experience-business-implications/
Descartes. "Business Implications of Poor Online Shopping Delivery Experience in 2024." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 30 Apr 2024, /statistics/1471298/poor-delivery-experience-business-implications/
Descartes, Business implications of poor online shopping delivery experience in 2024 ÌÇÐÄÆƽâ°æ, /statistics/1471298/poor-delivery-experience-business-implications/ (last visited July 15, 2026)
Business implications of poor online shopping delivery experience in 2024 [Graph], Descartes, April 30, 2024. [Online]. Available: /statistics/1471298/poor-delivery-experience-business-implications/
